my.enodrive
en
frde

Do you have a problem? Got a question? We’re here to help.

Le paiement ad hoc, comment ça marche ?

Sur les bornes Chargy

Veuillez noter que les stations dites « Chargy OK » ne font pas partie de cette solution.

  1. Une fois à la borne, sélectionnez l’option carte de crédit et scannez le QR code
  2. Vous allez être redirigé vers la page reprenant les différents fournisseurs de service de charge proposant cette même solution. Sélectionnez Enovos
  3. Téléchargez l’application mobile enodrive
  4. Cliquez sur : « continuer sans compte »
  5. Sélectionnez la borne que vous souhaitez utiliser
  6. Renseignez votre adresse mail ainsi que vos coordonnées bancaires
  7. Vous pourrez ensuite démarrer la charge
  8. Un email vous sera envoyé au début et à la fin de votre charge
  9. Enfin, vous recevrez un décompte détaillé de votre charge

Sur les bornes SuperChargy

Les utilisateurs de bornes SuperChargy ne disposant pas de contrat avec un fournisseur de service de charge peuvent régler leur charge directement à la borne par carte bancaire (fonction de paiement ad hoc), moyennant un prix fixe par kWh affiché sur l’écran de la borne.

FAQ

See more

Contact form

Contact us

Phone contact

Call us

Do you have a question? We’ve got all the answers.

Billing, using your badge, the application’s features… there are many questions. To save you time, we’ve included all the answers here.

Filters
Filter
Reset

Didn’t find the answer to your question ?

Use this form to ask us your question. We’ll reply by e-mail and you can help us improve our FAQs.

For business customers wishing to subscribe to enodrive and/or order one or more badges, please submit your request using this form.

I am an individual

To signup for endrive, you must simply create an account in the mobile application enodrive. You can download this application for free from the app store. When you have created your account within the app, you will also be prompted to order your enodrive badge.

If you encounter any problems when creating your account, please contact the enodrive serviceline, available by telephone 24h/24 and 7days/7 at 8006-6008 from within Luxembourg, or at +352-2737-6008 from abroad, or via the contact form below:

I am a professional

Si vous êtes un client professionnel et souhaitez souscrire à enodrive et commander un ou plusieurs badges, merci de renseigner les informations demandées dans le formulaire ci-dessous. Une fois votre demande reçue, nos agents prépareront votre contrat et vous l’enverront pour signature. Dès que nous aurons reçu votre contrat signé en retour, vos recevrez vos accès ainsi que vos badges.

My badge has been lost or stolen

If your badge is lost or stolen, you can block it from the enodrive application to protect your account, by going to the ‘View my badges’ section. You can then order a new replacement, free of charge, via the application.

You can also contact the enodrive serviceline available by phone 24/7 on 8006-6008 from Luxembourg or +352 2737-6008 from abroad, or via the contact form below:

I'm having a problem activating my badge

To activate your badge, please follow the steps below:

  • Open the enodrive mobile app
  • Log in to your account
  • Go to the "My Account" section and select "Activate my badge"
  • Scan the ID (E-XXXXX) on the back of the badge and confirm

If the activation does not work, please contact the enodrive service line, available 24/7 at 8006-6008 from Luxembourg or +352 2737-6008 from abroad, or via the contact form below:

My badge/card is not working

If you have a problem with your badge/card, please contact the enodrive service line by telephone 24/7 at 8006-6008 from within Luxembourg or +352 2737-6008 from abroad, or via the contact form below:

I can't find my password

If you have lost your password, go to the enodrive application login page and click on ‘Forgotten password’ to reset your password.

I can't find my username

If you have lost your username, go to the enodrive application login page and click on ‘Forgotten username’.

You will then receive your last username by email. If you had several usernames, contact the enodrive service line available by telephone 24/7 on 8006-6008 from Luxembourg or +352 2737-6008 from abroad, or via the contact form below:

I have a problem with my application

If you encounter a problem with one of the functions of the enodrive application or a malfunction of any kind, contact the enodrive serviceline available by telephone 24/7 on 8006-6008 from Luxembourg or +352 2737-6008 from abroad, or via the contact form below:

I have a question about recharging my vehicle.

Recharging your vehicle with enodrive is very simple: Scan your enodrive badge on the terminal or click ‘Start’ in the application. Select your connector type on the terminal screen. Plug your car into the terminal. When your charge is complete (or if you want to stop it), scan your badge on the terminal again or click on ‘Stop charging’. On the screen, select the ‘End of charge’ option and a breakdown of your charge will be displayed. You can then unplug your car. If you need any further assistance, please contact the enodrive service line on 8006-6008 24/7 from Luxembourg or +352 2737-6008 from abroad, or use the contact form below:

Charging your vehicle with enodrive is very simple:
Scan your enodrive badge at the charging station or click on "Start" in the app.
Select your connector type on the charging station screen.
Plug your car into the charging station.

When your charging session is complete (or if you want to stop it), scan your badge again at the charging station or click on "Stop charging". On the screen, select the "End" option and a detailed view of your charging session will be displayed.

Then you can unplug your car.

If you need further assistance, please contact the enodrive service line, available 24/7 at 8006-6008 from Luxembourg or at +352 2737-6008 from abroad, or via the contact form below:

I would like to receive a copy of my invoice. 

All invoices are sent by email. If you cannot find your invoice in your mailbox and would like a copy, please contact the enodrive team using the contact form below:

There is an error on my invoice. 

If you have a question about an invoice or have noticed an error, contact the enodrive team using the contact form below:

I have a question about top-up rates.

You can find the different charging rates on the Rates page. You can also check the rates by clicking on a charging station on the interactive map of the enodrive app.

Assistance

If you find yourself in a situation where you need assistance, contact the enodrive serviceline available by telephone 24/7 on 8006-6008 from Luxembourg or +352 2737-6008 from abroad, or via the contact form below:

Other

For any other question, contact the enodrive serviceline available by phone 24/7 at 8006-6008 from Luxembourg or +352 2737-6008 from abroad, or via the contact form below:

You can also contact our 24/7 serviceline:

From Luxembourg

8006-6008 (toll-free number)

From abroad

+352 2737-6008